We just moved to Reston area and happened to find this practice. Our experience has been okay, felt rushed at times.Receptionist need training in communications skills. Also please be mindful on what you discuss in your physical annuals, make sure to check with Doctor on what falls under physical annual examination, if you discuss any health issue outside of annual examination you will be charged. I happened to discuss an issue and I was charged for it. Also check with your insurance if they cover EKG under annual examination. The nurses might not be informed on this. Overall, I didn't have a good experience with the billing.
Wow this place is incredible! Got checked in by friendly staff upfront and was in and out in under 15-20mins from start to finish. Dr. Tarique was very friendly and to the point with helping me with my chronic migraine and even will help me get a permit in VA to tint my windshield (forgot the name of the permit). I’m happy to have been able to find a great doctor that is straight to the point, knowledgeable, friendly and will go the extra mile to help get me setup for success. Thanks again everyone and see y’all soon!
Our whole family has been going to Dr. Zahir/Dr. Mir for years now. They are fantastic! They are very professional, have great “bedside manner”, and take the time to learn each of our unique recurring ailments (such as seasonal or age-related issues). In addition, they have a new PA, Dr. Glass, who is just as great as they are! She took the time to listen to and assess my current symptoms, my typical symptoms, and my medical history and quickly determined the issue (which directly aligned to what I also thought the issue was). She not only prescribed the proper antibiotic, but also a cough suppressant so I can finally get some sleep, and even prescribed a probiotic to replenish the good bacteria. I cannot say enough about all of them! Even the front desk ladies and nurses! I highly recommend them if you’re looking for a forever doctor!
Always a thorough experience. My questions and concerns get addressed and I have never been disappointed or unheard by the doctor. Went to him on a recommendation of a friend and continue to come back!
Dr.Mir is the best doctor I have met so far, she never rushes any appointment, she listens and spends time to hear what I have to say. It always feels like I am talking to a good friend when I visit her. She has always treated me with the right medication and she is very careful about not prescribing medication if it is not needed.
Excellent customer service. The front office assistant s greets you and they are professional. The nurse is friendly and professional. I had lab work and the technician is professional and knowledgeable. Dr Zahir is professional and attentive to your needs. He referred me to a specialist for my needs. I truly recommend this professional medical health care provider. I live in Burke and I drive out to Reston to see him. He is the Best!
Dr Z is the best dr around. His caring and genuine concern of you heath is heartwarming. I have been with them for a very long time and wouldn’t trust another other than his wife dr Mir. She is just as delightful!!!Go you won’t regret it!
Dr. Taseen Mir has been my doctor for 4 years and l can say with no exaggeration that she has been the best doctor I have ever had. I have had a few serious heath issues and she has been able to help me overcome them. She really cares about her patients.
Dr. Mir is a beautiful person inside and out. She takes her time and listens to you. I never feel rushed. She genuinely cares about her patients. Her staff is also incredibly kind as well. I love being a patient with this practice!
I'm lucky to have a doctor like Dr. Zahir as my physician. Managing my health has become easier since I discovered him and his practice. He's knowledgeable, listens with attention, patiently answers my questions and, after every visit, I'm left with this feeling that he cares about my well-being. His front office is easy to work with and flexible.
I couldn’t ask for a better primary physician. Dr. Tarique exudes knowledge and efficiency. When you’re in his presence you just have a sense that you’re in good hands. The staff around him is courteous, professional and sincere. Just a great experience every time you visit.
I've been very pleased with the care I've received from Dr. Taseen Mir at Prosperity Internal Medicine. She's very personable, professional, thorough and efficient. I feel comfortable asking questions or raising issues in the event something comes up. I first started going to this practice years ago when I lived in NoVA and though I now live in MD, I continue to go to Prosperity as I've received quality care there.
Have been going to this practice for years and highly recommend it. Dr. Mir is terrific. She has a wonderful “bedside” manner and is always ready to listen, as well as provide informed, knowledgeable information and treatment.
Great visit! I really appreciated the visit. I felt heard and appreciated. My only point of concern is that she recommended a weight loss program within the doctors office because I’ve gained weight rapidly, I didn’t really like it.
I’m a New patient! I’m very impressed with her bedside manner. Very down to earth, conversational, professional., detailed, She speaks to you as a family member. She treated me with dignity and respect!
Dr. Zahir is one of the the best Drs I’ve ever had. He’s smart, personable, attentive and caring. He seems very invested in my health and always provides outstanding references. I am blessed that I found him and highly recommend him to anyone needing a caring Dr. who stays educated and practices with integrity and positive outcomes!
Ive been with dr. Mir for over 12 years now. She’s very friendly & attentive and has also taken such good care of me. The facilities are clean & staff is professional. Just all around a wonderful health care provider!! I truly value her friendship & work as my doctor for so many years!
I love the care i get here with these doctors.They actually listen to any of concerns you have and address them so when you leave your visit you understand..Their staff are very nice and helpful.Did i mention i travel 45 mins just to see them thats how good they are.I highly reccommend this office of doctors
Both me and my husband are patients at Prosperity Medicine and are thrilled with our care. Dr. Mir is compassionate, takes her time and is willing to think outside the box. Most importantly, she’s patient and listens to her patients. Dr. Zahir treats my husband and is very similar. They are both excellent doctors with positive attitudes which makes their appointments much more enjoyable. They really go above and. Ruins for their patients. Highly recommend.
The receptionists were polite & helpful. The nurse who started my appointment was very kind and made me feel comfortable. Dr.Zahir was so nice & took the time to listen to me and learn why I was there and what my concerns were. He heard me and that was very important. The phlebotomist was quick with the needle and made me laugh. I actually really enjoyed my experience due to the caring staff at this office.
You can tell that not a single person at this practice cares about you in the slightest. They've lost numerous medical records over the years. Horrible treatment/service from the receptionists. Doesn't accept most insurances and even if you pay out of pocket, expect the bare minimum in terms of care from this Zahir fellow. Don't know how much he pays magazine companies to print him and his wife as "Top Doctors of D.C. area" in the magazines that he parades in the waiting room.Often makes numerous mistakes in terms of treatment/care (obviously only cares about making $$ off you by charging you lot and rushing you out of the room). Other staff seems ok. Horrible receptionists though. Don't know why anyone would believe him & his wife are #1 in the area.Seriously, don't be fooled.
After having spoken to a person in this office, I made a COVID test appointment on their website for the morning of my flight. Imagine my shock when I arrived for my appointment to discover the office was closed due to a public holiday!! For me it was an utter mad scramble to find an immediate solution, which ended up being at Dulles Airport, for a considerable larger sum of money. I tried to call but only received a recording. This office needs to reconfigure their booking software or something to avoid such errors. A lesson learned for me and needless to say I will not trust this office for any future needs.
I called because I was exposed to COVID-19. My primary care physician gave me their number as a place where I could get a rapid test. I spoke with Antione on the phone. He gave me great advice and set my mind at ease. He was reassuring during a very stressful time, when it was difficult to get answers from anyone else. Thank you Antione!
Utter scam. Instead of just sending your blood work results they instead ask you to come in being incredibly cryptic. They will then charge you $70+ (that isnt covered by insurance as part of the yearly checkup) to tell you have slightly elevated cholesterol. A simple email would have sufficed but nah they just see it as a chance to double dip.
Never again. This is a terrible practice. Dr. Zahir is always in a rush, never takes the time to help ensure we as patients understand anything. The lack of communication skills is appalling. I've waited weeks for a call back on a test (despite me calling numerous times to inquire about next steps). My husband had the same issue this week when he was diagnosed with pneumonia and the flu. Zero feedback and guidance from "Top-rated" doctors. We will absolutely never return to this practice.
Hard for Dr. Zahir to keep his appts as today, (first time I was to see him this year), and his office called me early this morning to tell me that my appt with him today has to be rescheduled as he's not coming in. This is the 3rd time this has happened as I saw Dr. Zahir maybe 2 times in 2018 and those times had to be rescheduled as well as again, his office called me to tell ne he wasn't coming in. Very nice doctor and I understand things come up but I don't have this problem with my other doctors where their office calls me after an appt is scheduled only to call me 'the day of' to say they need to reschedule.
I came here once and I won't come back. I needed a new doctor so I gave this practice a chance.I signed up to see the female doctor, but the male was the one that ended seeing me. Dr. Zahir talked non-stop and never gave a me chance to explain some health issues. The whole time he acted like he was trying to rush me out of there.He gave me a referral to see a dermatologist, but sent me to see someone located 14 miles away. I told him that I live in Reston, but he tried to send me to someone in Chantilly. I'm sure that there are plenty of reputable dermatologists much closer.Their "lab" was extremely cluttered and looked disorganized....not exactly what you want to see in a place that does bloodwork.He also sent me an online message on July 4th. It's good that he is sending recap messages to his patients, but the fact that I received one on a federal holiday the day after giving blood made me think that something terrible came up in my bloodwork.I had an awful experience here and definitely do not recommend this practice.
Incredible service. The staff and doctors are incredibly helpful, and informed. I am a normal healthy guy but this doctor despite my good charts helped identify a fatal issue, based on a small symptom which while not a problem was connected to a potential fatal problem. He pulled a medical team of specialist to address the issue and quickly get me back to normal. Not kidding when I say he saved my life. He listens thinks about what he sees and you say then helps develop to build a plan to get and keep you healthy. One of the best Primary Care Doctors I have ever had!
Dr. Zahir and this office practice has a presence that engenders caring and compassion. My appointments are on time. I am seen promptly and don't feel rushed. I was able to have my lab work done in the office. I highly recommend Dr. Zahir as a physician.
Update: have been going here for years. Unfortunately, while in the past, they've been incredibly warm and accommodating physicians (when they first started their practice), as they've gotten busier, I've seen the practice decline. I had abnormal lab results that no one called me for and now they've started charging for prior auths,, etc. which I have never heard of a primary care practice doing before--after all, prior auths are part of a doctors JOB. If you're looking for individualized, personalize care, I wouldn't recommend going here. They also used to have a great NP that no longer practices with them. There are MANY more places that are way more efficient, kinder, and offer similar services--go elsewhere (I have).*******(unrelated to their service but important nonetheless**** since moving practices, I found MUCH more reasonable doctor follow-up pricing. They charge WAY over ($200+) BCBS allowed amounts, so you end up owing a TON of money to Dr. Zahir and Dr. Mir. Another way they've been swindling.....
The whole staff are great and caring. Dr. Mir is a beautiful young lady who cares and pays attention to details, asks questions and makes sure patient understands anything at hand. Thanks Prosperity IM
Dr. Zahir has been my primary care physician for nearly 5 years and frankly I would class him as the best doctor I have ever had. I remember being sad when they relocated from the Merrifield area to Reston but I stuck with him and I am so glad I did. He takes time, addresses me with such care and respect, and I am fortunate to have found him. He also helped me, with his incredible bedside manner, make significant lifestyle changes that have yielded so many healthy results. I will always be grateful.
I love Dr. Mir! She has been my doctor since I turned 18 and she is one of the kindest, most understanding medical professionals I've ever met. I've had many doctors simply not listen to me, or think that I was making things sound worse than they were, but that's never been the case with her. She takes everything I say seriously and seeing her is almost just like seeing an old friend; she makes me so comfortable. She also got so many problems of mine taken care of that my previous doctor would basically ignore. My whole family goes to this practice and I would recommend them to anyone.
I would give zero stars if I could. They are a bunch of crooks. They charged me $100 a month, totaling $1800 for allergy drops. Turns out when I switched PCP they are only $40 a month. In all they took an additional $1000 from me. I have already made a formal complaint to the Department of Health services. Dr. Zahir had me on the wrong dose, and as a result I missed extended time at work. Do not give them your money or your time. They will leave you disappointed. Please, go visit any one of the hundreds of other practices. People like this have no business being in business. STAY AWAY.
Dr. Mir is wonderful, I used to see her in Falls Church, which was close to work and then they moved to Reston, in the mean time I saw another physician in Woodbridge, where I live and was not pleased. It's worth driving to Reston to see someone that is willing to listen and not diagnose you quickly just to get you out. The staff is wonderful and I never wait more than 10 min to see her. If I need to see her right away the appointment gets made and she is willing to squeeze me into her schedule. I honestly can't say enough about how great she is and I'm grateful to a friend for referring her to me.
It was a pleasure to meet Dr Mir for the first time today. She offered suggestions other doctors have never offered and was a true Professional. I will be changing my Primary Care Physician to her and would highly recommend her to anyone seeking a Physician.
Dr zahir is awesome! I’ll save ya’ll the details but he’s put up with a lot from me and has never been anything but amazing. His staff is always friendly and professional also. The whole place is first rate!
My first experience today (2/27/18) and I was extremely pleased. The staff was courteous and friendly. The check in was fast. The waiting time was minimal. I got out of my appointment in a half hour...and without rushing. That is excellent timing. Dr. Mir was extremely nice and was knowledgeable. She continuously made sure that I didn't have any additional questions before her departure from the exam room.
Thank you very much Dottore, Three doctor later , and you fix my problem at once .....Me and my wife we use you as our family doctor , extremity Happy .....Again thanksYou have a very great associate in the front ...Nino Pino
I have been going to Prosperity Internal Medicine for a very long time and feel very confident in the care I receive there. The doctors are kind and compassionate and knowledgeable in current medicine.
Dr. Mir is the best!! There practice used to be right by my house (4min away) then they moved and the travel time to the new location basically quadrupled.... but I still go to them because between the staff and doctors they are worth it 1000000%I am always well taken care of every single time I go. And the advice given to me is always in my best interest.Even though it’s a doctors job to help you out just wanted to say thank you !
Doctors and staff are always very nice and helpful. When I came for my physical last year, they were still finishing renovations of the office. So, it was rather chaotic. But, now that it is all done, the office looks great.
Today was my first time in the office and I absolutely loved Dr. Mir. She was very welcoming and took the time to really listen to me and I didn't feel rushed at all. She was very knowledgeable and made me feel very comfortable with her. I also loved the fact that she said if my test results come back all negative but I'm still feeling the symptoms of what I'm dealing with they'll keep going to figure it out. Talk about caring for her patients! I highly recommend this office as the staff was very kind and all around very pleasant.
I highly recommend Dr. Tarique Zahir and his staff at Prosperity Internal Medicine. First impressions are important and that starts with a phone call to the office before you meet Dr. Zahir who is warm and engaging. The staff are always polite, friendly and professional. The appointment times are accurate so waiting and overcrowding are not part of this practice. The office is clean, organized and efficient. Dr. Zahir takes his time thoroughly explaining conditions, medications and issue with my health. The convenience of having my blood work done on site is a big plus for me. This is the perfect practice for me when it comes to selecting a care giver.
Love love love Dr.Mir and her staff! Every time I come in everyone is welcoming and Dr.Mir always makes me feel comfortable. She explains what we are going to do and answers any questions I may have in detail.
I was very pleased with my initial visit with Dr. Mir. She took a generous amount of time with me to talk about general health and any concerns and though I had no questions, I had ample opportunity to ask. I feel very comfortable with her and am happy to remain with Prosperity Internal Medicine for my health care.
Another great visit with Dr. Mir. I felt that she really took the time to go over my lab results and discuss them. She immediately makes me feel at ease, and I appreciate her high level of professionalism and knowledge. I highly recommend her. Thank you Dr. Mir for a great visit! (Written by Chantal den Broeder)
They treated my parents very bad. They were very unprofessional and unethical with them. My parents can not speak English other than just basic hello hi. My mom was sick and scheduled an appointment with them which they told her to come in two weeks. My dad also scheduled an appointment for a check up. After two weeks when my parents showed up for checkup they refused my parents becuase my mom was 15 minutes late. My dad was their in time They still refused him. My parents waited in lobby for 30 minutes so they can talk to the dr. But Dr. Was not coming out side to talk to my parents. The Dr knew they are doing very bad thing.All I can do is to pray to God to bring his curse on them for what they did to my parents. May God gave them punishment of what they did to my parents.I am telling all my friends and family no to go to this facility. Please do not go to this place until they apologize to my parents. This is my humble request to all readers.Zakir.
I have been with this practice for about three years now and they have been nothing but excellent. Dr. Zahir is extremely approachable and takes the time to get through your prognosis. What's more he goes the extra mile to try and keep you healthy. In addition to the normal well visits and check-ups, I used their services for weight loss and allergy treatment. Both were excellent and results were great. Highly recommend them.
The best physician ever!!!!!! I've been seeing Dr. Tarique Zahir for seven years and would not change him. He is the most humble, compassionate and caring physician I have ever met. He is very thorough and has your best interest at heart. If you are looking for the best primary care, look no further. I highly recommend Dr. Zahir, you will not be disappointed. 👍⛦⛤⛥⛦⛤
I have been with this practice for close to 20 years. Doctors Mir and Zahir are fabulous! My personal favorite is Dr. Mir. She is always prompt, interested in hearing what I have to say, and helping me resolve whatever health issues I may have. Anytime I am sick, she insists on seeing me the same day - just to ensure a cold is just a cold or bronchitis doesn't become pneumonia. I have followed Dr. Mir from the location on Arlington Blvd. to their new, much nicer and accessible location in Reston.
I have been a patient of Prosperity Medicine for several years and I am very satisfied with the service. I never have to wait for long periods of time, and can be in and out of the office quickly. I went to visit Dr. Zahir about a concern I had and he got me an ultrasound within an hour to make sure I was ok. The staff is very friendly and professional. I also like that I can review the notes from an appointment online, within a couple hours of the appointment. I can also check my results online when they are ready, in addition to getting a phone call from the staff.
Dr. Zahri and Dr. Mir are the best doctors. Both are very knowledgeable, patient and have excellent listening skills. I have been going to Propersity Medicine for over 20 years. When they took over the practice years ago, I almost went to another office because I did not know what to expect from the new owners. But to my surprise, the treatment and respect that you are provided from not only the doctors, but from every staff member is so worth remaining a patient with Prosperity Internal Medicine. There is very little waiting time and I have never felt rushed to get in and out of the doctors' office. Before I leave, both doctors always asked" Have I answered all of your questions and do you have any additional concerns". If you are looking for a doctor, look no further. Give these doctors a try. By the way, I did not get paid to write this review. I have been a patient of theirs from the day they opened the practice. All of the above, all true statements.
I visited prosperity internal medicine for the first time in May 2017 and had an absolutely remarkable experience. First, they were extremely accommodating and agreed to see me on the same day that I called. As a matter of fact, I was seen less than an hour after I called. I saw Dr. Zahir and was very pleased with his tremendous sense of professionalism, courtesy and competence. Similarly, the nurses and front desk management were very effective and polite in treating patients. The wait time was very short and the whole process to get in and out was incredibly reasonable. Overall I had a tremendous and satisfactory experience and would like to recommend this place highly to whoever that seeks quality treatment experience.Ahmad Daoudzai
I was able to get an appointment same day. The wait in the waiting room was very short. After I described my symptoms to the nurse, the doctor before even seeing me suggested a test for a certain kind of bacterial infection and when I saw him the test result was already available very quickly, showing that I had an infection. Dr Zahir called in the prescription to the pharmacy, and I was able to pick it up right away. During the visit, Dr Zahir also suggested possible next steps of what else could be checked if this does not clear up all my symptoms. Very efficient visit and very helpful.
I cannot say enough positive about Prosperity Internal Medicine. The staff are all very professional, courteous and friendly. We moved to this area and were fortunate enough to be directed to Prosperity Internal Medicine. If you want or need medical care from medical professionals who truly care about there patient, this is the perfect fit.
Run the other way! This has been without a doubt my worst experience ever. The feeling that I got is that they only want to get as much money as they can out of you and your insurance and they don't feel like they need to respond to you and answer your questions. If you have a billing question good luck getting an answer from them.I've been to this practice twice last year, never went back. The doctor was ok. I felt rushed both times and didn't feel like she was really paying attention to what I was saying but I didn't let that bother me that much.What really got me was being completely dismissed and ignored. I contacted them through their portal cause I got two bills from them and I had questions since both visits were supposed to be completely covered by my insurance. Before going to my appointment I made questions and took the time to read the whole policy that they had on their website at that time. At first Doctor Johnson, whom I don't know, replied to me but didn't really answer my questions. I sensed that she was irritated by my questions although I could be wrong, since I didn't see her or talked to her in person. But since I feel I have the right to know what it is that I'm paying for, I asked again. I said I was sorry to bother her and maybe I was asking the wrong department, so if she could please to point me to the right direction. I was ignored, never got an answer. At first I was naive enough to think she was gathering all the info to help me. And just so I'm being clear, I was very polite, I know what is like working and dealing with people.After that I paid my bills even though I felt it wasn't right, only because I did not want to put at risk my credit. I also sent them a letter to their office, never got an answer. Later I sent a message to the CEO through his social media because I think it is my right to know, but I never got an answer either.At this point, I have accepted the fact that they will never give me a straight answer and that I wasted my time, energy and money by going to them. I'm just writing this in case I can prevent someone else from feeling disrespected, dismissed and ignored like I have. There are other decent places that you can go.
Dr. Mir is a wonderful doctor! She takes the time to know you as a patient and I feel she truly cares about her patients. I would highly recommend Dr. Mir...plus her staff is friendly and professional.
Never a wait. I normally see Dr. Mir and she is wonderful. Always listens and thoroughly explains everything, very caring about her patients. The office staff is great. I have also seen Dr. Zahir and he is equally as caring.
I would recommend Prosperity Internal to anyone! Very efficient and friendly staff. My family and I have been coming to Dr. Zahir and Dr. Mir for years and they always take great care of us! Very clean office space. Definitely wouldn't go anywhere else.
I absolutely LOVE Dr. Zahir's office. He is so easy to talk to and is very understanding. He has helped me through various depression medications when times were tough and helped me work with a counselor. I have never met his wife Dr. Mir but they coordinate so you can take care of all of your girl needs. Which is nice to have a stop shop! The office staff is equally friendly and their new office is beautiful! Sadly, They have moved to Reston and it is to far for me to drive. But i will certainly use them as a back up plan!
I had the best of luck with this provider . They almost always run on time or very close too it. Dr Zahir listens first before any diagnosis . Any health issues that arise he has handled well. I get good solid treatment and I do feel they are too quick with the prescription pad but when warranted a few options are presented and recommended. They are in my health net work and billing is precise. Plus their new facility is clean , well equipped with plenty of easy parking. Prosperity works for me and I could recommend this practice more highly.
They are never ready for you and you always have to wait an additional 20 minutes. Every time I go i feel like Dr. Zahir is rushing and trying to get on the next patient. I forgot they moved locations and had a no show and they wouldn't waive the $50. And if you want them to send your record to a new doctor its $65.
**please note this is a copy of my yelp review**If I could give this place ZERO stars I would. Fortunately my bad experience stopped at the front desk as the office rejected seeing me because I refused to give them my social security number.I'm sorry but, are you going to pay my debts if my identity is stolen? I understand hackers target big corporations for the most part but if I can play an active role to reduce the chances of identity theft I will.Working in the healthcare I know that not every place is careful with the PHI of patients. Don't be fooled these doctor offices will give you the story of saying they need it for insurance purposes or claim purposes but that's not entirely true at all. Most auto insurance companies do require it for a payout but doctors use it more so for collections purposes. Insurance companies like Medicare and Tricare are out of the few insurances that still use this method of personal identifier for their members. By law these guys are able to do so and can require it from us consumers. Small business such as these are not. There is no obligation for us to provide this information to them, so don't get fooled. Obviously they can observe the right to accept or deny care, so I understand.I can't imagine anyone would want to come to a place like this. The interaction with the lady over the phone was also not pleasant once she asked for the social. Office policy or not you don't need the social to provide care.I know there are some people who don't care and give their SSN freely, I used to be that way. Especially when I first became an adult😂. You know, you think your cool because your "in charge" of yourself. (Well I was a weird one😁) But now that I'm older and adulthood sets in, its always better to be safe than sorry. And always ask questions if you don't understand how something works. Just yesterday I received a letter from my car insurance stating that they recently got hacked and certain information was obtained😳...I just wanted to share my experience, hopefully it can help someone out😊.
I have been going to this practice for years now. I always get treated with respect and handled with care. The staff is friendly and the doctors are wonderful. I never feel like I'm not taken care of or that my concerns aren't heard. I recommend this practice to everyone.
I've been a patient at Prosperity Medicine for about 7 years and could not be more pleased with their care. Occasionally there are staff problems, as in any office, but overall I have found the staff to be friendly and attentive. I will continue as a patient and will be patient when the need arises.As to being charged for missing an appointment - this policy is made known to new patients and reminders are posted. It is only courteous and considerate to advise those concerned when an appointment must be missed. The missing appointment could then be filled with a patient who needs it.
Margaret Light, R.N., Ph.D. is a great doctor. She diagnosed my wife's cancer, which had baffled other specialists for years. We know four people who died from the same disease. My wife is alive and well. She is caring, she listens, she used to meet the wounded from Vietnam, and she is brilliant. As far as the front desk staff, there has been a significant upgrade, and they are lovely and helpful. I'm very grateful for Dr. Light.